Cox Communications is one of America’s largest cable TV, home automation, and telecommunication service providers. Other than that, Cox also runs its own email service, known as Cox Webmail.

Every user who has taken service from Cox can have their email account on Cox Webmail. Cox provides its users with cutting-edge and modern-day email service features, like downloading all emails from the webmail, adding a signature to Webmail, etc., along with a sleek and easy-to-navigate user interface design.

With its advanced and top-notch security and privacy features, you need not worry about breaches of your personal space. And, of course, you can easily send and receive emails using Cox Webmail from around the world.

After knowing all these features, new users must be intrigued to know how to do the Cox Webmail residential login. Well, the process to get into your Cox webmail account is simple and not rocket science. In order to know what it is, jump straight to the very first section of this write-up. 

However, if you are an old Cox user, and have forgotten your user ID and password or have difficulty signing into your account, don’t worry; we have got you covered too!

Steps to Log into COX Webmail

The steps to do the Cox webmail login are very simple. You just have to get to the official login page, fill in the correct credentials, and you will get into your email account.

To know what the precise steps are to do the Cox webmail residential login, follow the instructions given below:

On Browser:

  1. First, open the browser and go to the Cox Webmail login page.
  2. Upon reaching the webpage, you will see the form to log into the Cox Webmail. There, in the first text field, you have to enter your Cox User Id.
    Enter User ID
  3. In the following field, enter your Cox email account password.
    Fill in your password
  4. Next, you can check the Remember User ID option if you are accessing your email account using your system. However, if you are using someone else’s device to log into your email account, then don’t check this option otherwise, your account will remain logged into that device.
  5. Finally, click on the Sign In button.
    Sign in

On Cox App (Android/iPhone):

  1. Of course, first, you need to download the Cox Webmail app from Google Play Store (for Android) or Apple App Store (for iPhone).
  2. After you have the app installed, tap on the Sign In option you will see on the very first screen when you open the app.
  3. Then, on the next page, you will have to provide your Cox User ID and Password in their respective fields.
  4. Finally, click on the Sign In option, and you will get into your account.

Recover Your COX User ID

You will not be able to do the Cox Webmail sign-in if you enter the incorrect User ID of your Cox email account. 

It can happen when you haven’t logged into your account in a long time and, therefore, have forgotten your User ID. 

So, if you are not sure if your User ID is correct or not, then you can follow the steps to recover it. Here are the instructions that you need to follow:

  1. To begin with, launch the browser and go to the Cox Webmail login page.
  2. After you get to the login page, click on the Forgot User ID link present in the login form.
    Forgot pass
  3. On the following page, you have to select one of the options: Phone Number, Email Address, or Account Number, that is associated with your Cox account in order to recover its User ID.
    Select one of the given options
  4. If you have selected the Phone Number or Email Address option, enter the same on the following page, and click on the Look Up Account button. However, if you have chosen the Account Number, fill in the same, along with your ZIP Code, and click on the Look Up Account button.
    Enter the required info and click Look Up Account
  5. After you have provided the required information, you will be displayed with your User ID. Fetch it from there and use it to sign into your account.

Reset Your Cox Email Account Password

Passwords might be difficult to remember if you have a lot of them. Furthermore, if you are not active on your Cox webmail account, you may have difficulty remembering your exact password.

However, you don’t need to worry about it. The Cox email service also has the option to assist you in regaining your password by following the easy procedures outlined below:

  1. Begin by opening the browser and going to your Cox Webmail log in page.
  2. At the bottom of the login form, click on the Forgot Password link.
    Forgot pass
  3. Then, on the following page, you have to enter your Cox User ID and click on the Look Up Account button.
    Enter your Cox User ID
  4. Next, you have to select one of the following options to verify your identity in order to reset your account’s password:
    1. Text Me: You will receive a text containing a code on your phone number linked to your Cox account.
    2. Answer Security Question: During account creation or activating 2-step verification, you might have set up a security question. By selecting this option, you have to answer that question.
    3. Send Email: You will get an email from Cox containing the verification code on the email address linked to your account.
      Select one of the given options1
    4. After that, you have to either enter the code received on the phone number or email address or answer the security question.
    5. Once you have filled in the required info and verified your identity, you will be directed to the page to reset your password. Enter a new password and don’t forget to save it.

After the password reset, return to the Cox Webmail login email page and use the updated password to enter your account.

Solutions to COX Webmail Login Issues

If you are not able to log into your Cox email account even after entering the correct login credentials, you can use some of the solutions given below to get into your account.

Check your Internet Connection

If you are not able to sign into your COX webmail account, it may be because of a bad internet connection. You can try reconnecting your device to the network by turning off your device’s mobile data or Wi-Fi and turning it back on after a few sections.

However, if your internet is working fine, then you can move ahead with other methods to resolve your signing-in issues.

Set Up an Account with the Correct Mail Server Settings

Setting up a Cox account using a third-party webmail client will require inputting server settings, like when adding Webmail to Gmail. Wrongly entering them can also result in log-in troubles with Cox webmail accounts. To determine whether you have entered the settings correctly, refer to the Cox webmail server settings information below:

Incoming Mail Server – IMAP

  • Incoming Mail Server Name:
  • Port No.: 993
  • SSL: Yes
  • Username: Your Cox email address
  • Password: The password you use to sign in to your Cox email account.

Outgoing Mail Server – SMTP settings

  • Outgoing Mail Server Name:
  • Port No.: 465
  • SSL: Yes
  • Authentication Required: Yes
  • Username: Your Cox email address
  • Password: The password you use to sign in to your Cox email account.

Cox Email Lock Out

If you are trying to log into your account, but can’t and have gone through several failed login attempts, then you will be locked out of it. The Cox system will automatically initiate the Lock Out, and you will no longer be able to enter your email account. This is done to prevent any break-in attempt on your account by an unauthorized person.

Cox says you may not be able to get into your account after the lockout, but you can try logging in again after resetting your password. The steps for the same are given above in the article.

Forgotten Secret Answer

You will not be able to log into your COX email account if you have forgotten your password. And in order to recover it, you need to answer your security question. But, if you have forgotten that, too, you won’t be able to reset your password. 

Then, you must ask, how can you get out of this situation? In such a case, what you can do is, contact Cox Customer Support, to help you recover your password. Once you have it, you can use it to sign into your email account and change your secret answer.

The steps to do so are given below:

  1. First, log into your Cox email account.
  2. Click on the My Account option.
  3. Then, select Edit Secret Question.
  4. Finally, select a new Secret Question from the given list, and enter the Secret Answer to that question.

Multiple Failed Verification Attempts

You may know that when you enable two-step verification for your Cox webmail account, you have to enter a passcode sent to you via email or message on the email account or phone number, respectively that is linked to your Cox account.

However, for some reason, if you have gone through five unsuccessful attempts to enter the passcode (One-time passcode), your account will be temporarily locked. You will not be able to log into it for 30 minutes.

After 30 minutes, you can sign into your account again by going through the two-step verification.

 Here are a few things you need to remember about the one-time passcode:

  • You will receive the passcode on the phone number or email address that you have added or linked to your Cox account for two-step verification. Also, ensure that the email you provide is a non-Cox email address. It should not have a domain.
  • As soon as you receive the passcode, enter it in the required screen. Keep in mind that the code expires after five minutes after it is sent to you.
  • If you haven’t received the code, then you can click on the Re-send Code option to get another passcode.
  • After you have received a new passcode, the previous code will become invalid. You only have to enter the latest received code.

Contact Cox Customer Support

After all these solutions, if you still can’t get into your account, the last thing you can do is contact Cox Customer Support. You can even seek them out to help you reset your password, recover your Cox email address, and get into your account after lock-out.


Manpreet Kaur Sandhu, Guide to 3-Step Login to Webmail, Get Assist, November 26, 2021.

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