Optus Webmail is a service offered by Optus that allows users to access their email account online. It provides a user-friendly interface that allows users to read, reply to, and manage their email messages from any computer or mobile device with an internet connection.

Optus is a telecommunications company, which operates in Australia. They provide mobile phones & tablets, home internet, and home phone & TV entertainment packages.

How to login into Optus Webmail?

To log into your Optus Webmail account, you will need your email address and password.

Follow these steps to log in to your webmail account once you have these.

1) Open your browser and go to the Optus Webmail login page: (https://webmail.optusnet.com.au/).

Log in to Optus Webmail

2) Enter your email address (username@optusnet.com.au) in the Email Address field and type your password in the Password field.

3) Click on the LOGIN button to proceed.

Once you have successfully logged in, you will be redirected to your mail inbox. You can now manage all your messages from the comfort of your home or office.

How to reset your Optus Webmail Password?

If you have forgotten your password, you can follow these steps to recover it.

1) Open your Optus Account login page (https://www.optus.com.au/my-account-login).

Log in to My Account

2) Click on the Forgot Password link below it.

3) A pop-up box will appear to enter your registered email address and Date of birth. Click on Reset Password to continue.

Forgot password

4) After that, follow the onscreen process, and you will get a password reset link to your email from: system.admin@optus.com.au​.

5) Click on the Reset Password link in the email to reset your password.

Once you have successfully reset your password, you can log in to your Optus Webmail account with the new password.


Your Optus Account and Webmail account login details are the same.

How to change your Optus Webmail Password?

If you want to change your Optus Webmail Password, you can follow these steps.

1) Open your Optus Webmail account and click on the Settings at the top right corner of the page.

2) Click on Change Password.

3) A new screen will open to enter your current password and new password.

4) Click on the Change Password button to save your changes.

You have successfully changed your Optus Webmail Password.

Note: Your new password should be 8 to 16 characters long with at least one number.

How to recover your Optus Webmail login Email address?

If you have forgotten your webmail account email address, you can follow these steps to recover it.

1) Open your Optus Webmail login page and click on Forgot email below the Email address box.

2) It will open a prompt box to enter your phone number or account number.

Forgot email

Note: You can find your account number on your Optus bill.

3) After that, you will receive a verification code on your registered phone number or account number to reset your email address.

4) Enter the verification code and click on the Reset Email button.

You have successfully recovered your Optus Webmail account login email address.

Note: If you do not know your registered phone number, you can contact Optus support.

How to Setup Optus Webmail in Microsoft Outlook 365?

To access your webmail account in Microsoft Outlook 365, follow these steps.

1) Open Outlook and Go to ‘File.’

2) Select ‘Add Account.

3) Select ‘Manual Setup or Additional Server Types‘ and click on ‘Next.

4) Select ‘IMAP‘ and click on ‘Next.

5) Enter the following details in Settings –

– Incoming mail server: mail.optusnet.com.au

– Outgoing mail server: mail.optusnet.com.au

– User Name: Your username (without @optusnet.com.au)

– Password: Your email password

6) Click on the ‘Next‘.

7) Now, enter your password and click on Connect to connect the Optus webmail account with your outlook app.

How to set up OptusNet webmail on your iOS device?

To access your webmail account on the iOS device, follow these steps.

1) Open the Mail app on your iPhone or iPad.

2) Tap on ‘Add Account.

3) Select ‘Other‘ and Tap on ‘Add Mail Account.

4) Enter the following details – Your Name: Your full name, Email Address: Your webmail address, Password: Your webmail password.

5) Select the email prototype by tapping either the ‘IMAP‘ or ‘POP‘ protocol button. For OptusNet email accounts, select ‘POP‘.

6) Now enter the following details –

– Incoming mail server: mail.optusnet.com.au

– Outgoing mail server: mail.optusnet.com.au

– Leave the remaining field blank

7) Tap on the ‘Save‘ button to continue.

Now you have successfully added your webmail account on your iOS device.

How to set up OptusNet Webmail on Android devices?

You can also set up an OptusNet email account on Android phones, follow these steps.

1) Open the Email app and Tap the Settings.

2) Tap on ‘Add account.’

3) Select IMAP/POP3 depending upon the protocol you use in this case, select POP3.

4) Fill in your User Name and Password.

5) The server name for the incoming mail server is mail.optusnet.com.au.

For outgoing mail servers, use smtp.optusnet.com.au

6) Tap on the ‘Next‘ and fill in the blanks with the following information –

– Incoming mail server: mail.optusnet.com.au

– Outgoing mail server: mail.optusnet.com.au

– Leave the remaining field blank.

7) Tap on ‘Next‘ to continue and enter your name if required, and tap on ‘Finish.’

You successfully added your webmail account on an Android device.

How to set up Contacts in Optus webmail?

  1. Click the ‘New Contact‘ button on the’ Contacts‘ tab.
  2. Enter the contact’s name.
  3. Add the contact’s details into the fields as required – please note, only the email address is compulsory.
  4. If you want to add additional fields such as phone numbers, email addresses, and physical addresses, click the ‘+‘ icon next to the relevant field.
  5. Then, click on the ‘Add Details‘ link to add more information, or click on the ‘More Information‘ link for more options.
  6. If you would like to add a picture of your contact, click on the field with ‘?‘ in it, next to the contact’s name. Then, click on the ‘Select File‘ link, select a photo from your computer, and click on the ‘Open’ button.
  7. Finally, click the ‘Save Contact‘ button.

How to Manage ‘Spam’ in Optus Webmail?

Optus Email spam filters usually catch spam. Optus uses the industry’s best anti-spam solution for all incoming emails. They typically have a scoring mechanism to stop the majority of spam. If that happens, it is essential to mark the email as spam.

It will help Optus webmail learn that messages from a specific place are wrong and will help improve Optus web mail’s ability to detect future spam.

Optus Webmail Help:

You can chat with Optus technical support, who will be able to help you with your Optus Webmail account by clicking on the ‘Need Help?” button on the homepage.

You can also call on: 133 937 (8 am – 8 pm, seven days a week).

This article aims to help Optus customers to login into their webmail account. It provides brief information on logging in, changing passwords, and recovering lost passwords. It also tells the readers to contact Optus support if they face any issues.



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